Change Log

What we've been working on

2017.07.21

New
  1. Assign or filter tickets based on content keywords
  2. Customize your Web Help Center by uploading your own CSS file
Improvement
  1. In Analytics, show everyone's performance data, including those who have no tickets assigned
Bugfix
  1. Fixed the issue where top tags do not display correctly in Analytics -> Users -> Smartphones

2017.07.12

New
  1. Manage App Store reviews in Daike
Improvement
  1. New Chats and User APIs in the Web API

2017.07.05

New
  1. A new set of real-time HTTP/WebSocket API is released, to help developers build a full-customized, real-time ticketing system
Improvement
  1. In Analytics - Users' Geolocation Table, sort the table using # of tickets
  2. In Analytics - Carriers' Barchart, sort the chart using # of tickets

2017.06.26

New
  1. Now you can mange your Google Play reviews on Daike!
Improvement
  1. When a Facebook message is failed to send, we won't dismiss the alert unless you intentionally dismiss it
  2. Set Auto-Reply according to ticket source. I.e, only auto-reply Email tickets
  3. Display a ticket's language directly on the ticket UI
Bugfix
  1. Fixed the issue where active tickets list is not highlighted
  2. Fixed the missing View All image in Analytics
  3. Fixed the missing localized popover tip for Facebook in the tickets list

2017.06.19

New
  1. Brand new Analytics: 4 comprehensive reports with 20+ charts/tables, helping you understand your users, service level and team performance
  2. New 3 plans & pricing
Improvement
  1. Automatically remember/set how you order a ticket list
  2. Optimize the UX of updating an App
Bugfix
  1. Fixed the issue that same Facebook conversation creates multiple tickets

2017.06.07

New
  1. Added Email filters to ignore empty Emails
  2. Added Facebook filters to ignore Like/Photo-only messages
Improvement
  1. Simplified action logs for tags
  2. Improved tags ordering
Bugfix
  1. Fixed Saved Replies orders change bug
  2. Fixed long Facebook messages delivery bug
  3. Made Facebook auto-replies sync back to Daike
  4. Made Facebook messsages display in order

2017.05.11

Bugfix
  1. Change default English font
Improvement
  1. Add Web FAQ
  2. Add the changelog page