Change Log

What we've been working on

2017.06.19

New
  1. Brand new Analytics: 4 comprehensive reports with 20+ charts/tables, helping you understand your users, service level and team performance
  2. New 3 plans & pricing
Improvement
  1. Automatically remember/set how you order a ticket list
  2. Optimize the UX of updating an App
Bugfix
  1. Fixed the issue that same Facebook conversation creates multiple tickets

2017.06.07

New
  1. Added Email filters to ignore empty Emails
  2. Added Facebook filters to ignore Like/Photo-only messages
Improvement
  1. Simplified action logs for tags
  2. Improved tags ordering
Bugfix
  1. Fixed Saved Replies orders change bug
  2. Fixed long Facebook messages delivery bug
  3. Made Facebook auto-replies sync back to Daike
  4. Made Facebook messsages display in order

2017.05.11

Bugfix
  1. Change default English font
Improvement
  1. Add Web FAQ
  2. Add the changelog page